Australian immigration

Refund Policy

AXESIS GESTION EMPRESARIAL, S. L. ( vat number B-66.658.279 )
is responsible for all payment transactions and all related issues.

To request a refund or exchange, you may contact us via email at info@au-immigration.com.au.

You have the right to request a refund, up to 30 days after the purchase of our services has been made.

Please, be aware of the fact that if you request a refund before completely finish with your application (before clicking “Complete”, “Finish” or “Print”), you will receive a 100% full refund, upon request.

However, if you wish to request a refund after completing any of the above-mentioned actions (clicking on any of the above-mentioned buttons), you will not be issued a refund.

To begin the refund procedure you will need to contact our assistance agents through our Contact page. In your email, please include your name, the reason for the refund and your personal identification number, assigned to you upon registering for our services.

Please, take note that our assisting agents may need up to 48 hours to give you an answer, only during business days.

To receive a refund you must meet the following requirements:

No refund request will be accepted 30 days after purchasing a service from this web
No refund amount, greater than the one paid by the client, will be processed
No refund amount will be processed due to technical mistakes of clients such as:
rejection because of misspelling
inability to print out the form
inability to install the required operating programs
internet-related problems
All our refunds will be processed via a bank transfer. Note that all of those transfers may take up to 5 business days to be received by the end user.

Furthermore, our company may need up to 15 business days to approve and process a refund request.